Mason's Booking Conditions

Mason's Tours are only confirmed if you have made payment. If you have not made or arranged payment the tour is not confirmed.

Due to the allocation of vehicles and guides we have penalties if tours are cancelled close to the time of departure. The penalties may also apply in cases of sudden injury or illness. We recommend travel insurance.

Cancellation Penalties are as follows:
48hrs or more notice - full refund*
48 - 24 hrs notice - 50% refund only*
24 hours or less notice - no refund.
* Where bookings are made through a third party, and the conditions of that party differ from ours, the most stringent condition shall apply. Where agents take an administration fee during refunds, the refund amount specified in our conditions will be reduced by such a fee.

Mason's Tours do not offer refunds where:
1. Participants who arrive for a tour without footwear, or appropriate clothing
2. Participants are under the influence of drugs or alcohol and are refused service
3. Participants are late for the tour
4. Participants are not at the location specified on their voucher or booking material
5. Participants who are not physically able to complete the tour safely (please ask when booking)